Responsible Gambling

This document outlines the framework and tools available to promote a safe, responsible, and controlled online gaming environment for all players in New Zealand. Our operational mandate is to ensure that gambling on Our platform remains a form of entertainment. We are committed to providing resources and support to help players manage their activity effectively and to mitigate the risks associated with gambling harm. This policy details the protective measures in place, provides guidance on identifying problematic behaviour, and lists professional support services available.

Our Commitment to Player Welfare

The foundation of Our service is a commitment to player safety and the promotion of responsible gambling practices. We believe that gaming should be an enjoyable leisure activity, and We have a duty of care to Our players to provide a secure environment that supports this principle. The brand Big Boost actively works to prevent compulsive usage and to provide assistance to those who may be developing issues with their gambling. The tools and information detailed in this policy are designed to empower you to stay in control of your time and expenditure.

Identifying Potential Gambling Harm

Recognising the signs of potential gambling harm is the first step toward maintaining control. It is important for players to periodically reflect on their gambling habits and their impact on other areas of their life. This self-assessment is a crucial tool for identifying behaviours that may indicate a loss of control.

Answering the following questions honestly can help determine if your gambling is no longer just a form of entertainment:

Are you spending more money on gambling than you can comfortably afford to lose?
Do you find yourself prioritising gambling over responsibilities such as work, family, or social commitments?
Are you gambling during hours that should be dedicated to your employment or sleep?
Do you use gambling as a way to escape from stress, anxiety, or other personal issues?
Have you ever lied to friends or family about the extent of your gambling activity or financial losses?
Do you feel angry, frustrated, or irritable when you lose or when you are unable to gamble?
Have you ever attempted to «chase» your losses by increasing your wagers or playing for longer periods?
Do you borrow money or sell personal possessions in order to fund your gambling?

If you answered «yes» to one or more of these questions, it may be an indication that you should re-evaluate your relationship with gambling and consider utilising the player protection tools available on this platform.

Player Protection Tools and Features

We provide a comprehensive suite of tools designed to help you manage your gambling activity directly from your account. These features are easy to implement and can be adjusted to suit your personal circumstances, ensuring that your experience remains within safe and affordable limits.

Deposit Limits

Setting a deposit limit is a proactive way to control the amount of money you can fund your account with over a specific period. This tool helps you manage your budget effectively and ensures you do not spend more than you have allocated for entertainment. You can set daily, weekly, or monthly deposit limits. Once a limit is reached, you will not be able to make further deposits until the designated time period has reset.

Loss Limits

A loss limit prevents you from losing more than a pre-determined amount of money over a set timeframe (daily, weekly, or monthly). This limit is calculated based on your net activity, meaning it considers your total wagers minus your total winnings. If your net losses reach the specified threshold, you will be prevented from placing any further real-money wagers until the period expires. This tool is effective in protecting your bankroll from significant losses.

Session Time Limits

To help you manage the amount of time you spend playing, We offer a session time limit tool. You can set a maximum duration for your gaming sessions, and once this time is reached, you will be automatically logged out of your account. This feature serves as a «reality check,» promoting a healthy balance between gaming and other life activities and preventing extended, uninterrupted periods of play.

Time-Out Period

If you feel you need a short break from gambling, you can initiate a time-out period. This feature allows you to temporarily suspend your account for a defined duration, such as 24 hours, seven days, or 30 days. During a time-out, you will be unable to log in, deposit funds, or place wagers. This tool is useful for creating a cooling-off period to reassess your gambling habits without committing to a long-term exclusion.

Self-Exclusion

For players who believe their gambling has become a serious problem, self-exclusion is a formal and binding measure to cease all activity for a longer duration. You can request to be self-excluded for a period of six months, one year, five years, or permanently. During the self-exclusion period, your account will be securely closed, and you will not be able to reopen it for any reason until the period has expired. We will also take all reasonable steps to prevent you from opening new accounts and will remove you from all marketing and promotional communications.

Preventing Underage Gambling

It is illegal for any person under the age of 18 to open an account or to gamble on this website. We have implemented strict age verification procedures to prevent minors from accessing Our services. Every new player is required to complete an identity verification process (Know Your Customer or KYC) by providing official documentation to confirm their age and identity. Any account found to be operated by a minor will be immediately closed, and any winnings will be forfeited. We also encourage parents and guardians to use filtering software to block access to gambling websites from shared family computers.

Support and Resources for New Zealand Players

If you are concerned about your own gambling or the gambling of someone you know, professional and confidential help is available. There are several dedicated organisations in New Zealand that provide free support, counselling, and information for individuals and families affected by gambling harm. We strongly advise reaching out to one of these expert services for guidance:

The Problem Gambling Foundation of New Zealand (PGF): Offers free, professional, and confidential counselling services across the country. They provide support for individuals, families, and communities.
The Salvation Army Oasis: Provides free and confidential support for gamblers and their families, including counselling, group programmes, and financial advice. They have centres located throughout New Zealand.
Gambling Helpline New Zealand: A 24/7 free-to-call service that offers immediate support, advice, and information. You can call them anytime to speak with a trained counsellor.

Maintaining Control and Playing Safely

Beyond using Our platform’s tools, adopting responsible gaming practices is essential for ensuring your experience remains positive. Maintaining a disciplined and mindful approach to gambling is the best way to prevent potential harm. We recommend adhering to the following principles:

Treat gambling as a form of entertainment, not as a source of income.
Only gamble with funds that you have set aside for leisure and can afford to lose.
Establish and stick to a strict budget and time limit for each gaming session.
Avoid gambling when you are under the influence of alcohol or drugs.
Do not gamble when you are feeling stressed, upset, or trying to cope with personal problems.
Take regular breaks from your screen to maintain perspective.
Balance your gambling activity with other hobbies and social activities.